What currency are the prices in?
Final currency is billed in USD.
Can I change my shipping address?
We cannot change your shipping address after your item is ordered as processing begins immediately.
How long will it take to be shipped to me?
Great news! Your orders from the Boxing Day Sample Sale will start shipping as soon as the sale ends. The inventory for this sale is pre-produced and in stock and will be dispatched 5 to 7 days after your order is placed.
While we make every effort to ship all orders within 30 days, processing delays outside of our control may occur and unfortunately, we cannot make any guarantees on shipping dates.
Are there extra duties?
Orders shipped outside the USA may be subject to duties and taxes beyond our control and are the responsibility of the customer.
My package has not updated and has left the warehouse, is it lost?
Once your order has been collected by USPS, please contact the courier directly for updates on your package at https://www.usps.com. If your shipping address is outside of the USA, your package will transfer into your countries local post. Your original USPS tracking can be used to track your package on your countries local post.
Can I cancel my order?
We can cancel and refund an order up until the pre-sale closing date. Once the pre-sale closes all items are final sale. Please fill out the form below if you would like to cancel your order and our customer service team will let you know what the next steps are.
Can I make an exchange or return my order?
We only ever produce exactly what is ordered, to ensure we’re keeping things as sustainable as possible, so every piece is made just for you. Unfortunately, because of this, we cannot accept returns or exchanges and all items are final sale.
What happens if I received a defective item?
Although rare, if you receive a defective item please fill out the form below to reach our customer team. They will let you know the next steps for a replacement.